Refund and Returns Policy

Thank you for choosing our products and services. We are committed to providing you with the most satisfactory service experience. To protect your rights as well as ensure the smooth operation of our business, we have formulated the following return and refund policy. Please read and understand this policy carefully before making a purchase.

1. Return and Refund Conditions Non-quality issue returns: If you are dissatisfied with the purchased item, as long as the item is unused and in its original condition (including original packaging, accessories, etc.), you may apply for a return within 7 days of receiving the item. The returned item must be in a resalable state. Quality issue returns: If there is a quality issue with the item, such as damage, defects, or discrepancies with the description, you can contact us within 7 days of receiving the item to arrange for a return or exchange. Please provide relevant evidence of the issue, such as photos or videos. Wrong delivery: If the item you receive does not match your order, please contact customer service immediately, and we will handle it as soon as possible for you.
2. Return Process Contact Customer Service: First, please contact us through our customer service system, explaining the reason for the return and providing necessary proof materials (such as photos, order numbers, etc.). Return Address: Our customer service representative will provide you with the return address and specific requirements. Please return the item according to the instructions. Return Shipping Costs: For non-quality issue returns, the shipping cost must be borne by the buyer; for returns due to product quality, the shipping cost will be covered by us. For returns during transportation, the costs will be shared by both parties. Refund Processing: After receiving the returned item and confirming it is correct, we will process the refund within 3-5 working days. The refund amount will be returned to your payment account via the original route. 
3. Situations Not Eligible for Returns Customized items or personalized items Consumables, such as batteries, software, etc. Damage or contamination of items due to personal reasons Items exceeding the return period Items where tags, packaging, etc., have been damaged or lost
4. Precautions Please ensure that the returned item is complete, including all accessories, manuals, warranty cards, etc. To avoid loss during transportation, please use sufficient packaging materials and keep your return receipt. If you have any questions or need assistance, feel free to contact our customer service team at any time, and we will serve you wholeheartedly. We promise to strictly adhere to the above policies while continuously optimizing our services to better meet your needs. We hope that our products and services will satisfy you!

Wishing you a pleasant shopping experience!

If you encounter any issues, feel free to contact us at any time.